What payment methods do you accept?
We accept: Visa, MasterCard, American Express, Discover and Kariella Gift Cards.
Will I be charged tax?
We are required to collect local sales tax in states where Kariella has a physical presence, we are currently only located in Bend, Oregon where no sales tax applies.
Colorado sales tax
We are not obligated to, and do not, collect Colorado or Oklahoma sales tax. Your purchase is subject to Colorado or Oklahoma sales tax unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet or by other remote means. The States of Colorado and Oklahoma require that the taxpayer file a sales/use tax return at the end of the year reporting all of the purchases that were not taxed and pay tax on those purchases. Retailers that do not collect Colorado or Oklahoma sales tax are obligated to provide purchasers an end-of-year summary of purchases in order to assist purchasers in filing their tax report. Details of how to file this return may be found at the Colorado Department of Revenue's website, www.taxcolorado.com or on the Oklahoma Tax Commission's website http://www.tax.ok.gov. Retailers that do not collect Colorado/Oklahoma sales tax are required by law to provide the Colorado/Oklahoma Department of Revenue with a report of the total amount of all of your purchases at the end of the year above certain thresholds set by the Colorado/Oklahoma Department of Revenue.
How will I know that my order was accepted?
After you complete your order an e-mail confirmation will be sent. You can also check the status of your order by submitting your email address through our Order Status link.
How can I change or cancel my order?
Please call us at 541-633-7295 immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.
When will I be charged?
Once your order has shipped, your credit card will be charged. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.
How will my order be shipped and how much will I be charged?
Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 2-3 days to process. Your order will be shipped via USPS Priority Mail.
As of now we ship orders to all of the 50 US States. Should you have a special shipping request please call us at 541-633-7295 and we will try to accomidate you best we can.
Standard Shipping is USPS Priority Mail 2-5 days. Your Shipping Confirmation Email will tell you which carrier is handling your package and how you can track your package.
Can my order be shipped internationally?
At this time we are not set up to ship internationally.
How will I know if my order shipped?
You will receive an e-mail informing you that the order has shipped. Information about any backordered or cancelled items will be included in a separate email.
What is Kariella's store and website return policy?
We will gladly accept exchanges with the original reciept. All items must be unworn, unwashed, in original condition with the tags attached, for EXCHANGE within 30 days from the shipping date or within 15 days for in store purchases. Items MUST be in original condition. All items are thoroughly inspected before they are shipped. In a rare instance you receive a damaged item please contact us at 541-633-7295. All jewelry, accessories, swimwear, undergarments and sale items are Final Sale.
Using Your Own Shipping Method
Please email firstname.lastname@example.org or call 541-633-7295 for exchange approval. You can send items back to us at the address below using any other trackable/insuredshipping method. Sorry, we cannot accept COD returns. Return Address: Kariella 750 NW Lava Rd Suite 120 Bend, OR 97701 Attn: Returns Department
Can Items purchased online be returned to the store?
At this time all items must be returned in the fashion they were purchased as sales for the website and store are processed differently.
How are your items sized?
Most of our clothing lines run XS-L. Our sizing tends to be more on a junior sizing scale with a XS = Size 0, S = Size 2, M = Size 4-6, L = Size 8. We do our best to notate any irregular sizing on each individual style on the product details page along with listing the measurements of each item. If you have questions on sizing for a particular item please feel free to call us or email us at email@example.com or 541-633-7295.
Can I shop at your physical store?
Yes. You can shop at our physical store, we are located in downtown Bend, Oregon. The store is called Kariella Clothes Shop. The address is 750 NW Lava Rd Suite 120 Bend,OR 97701 you can call us at 541-633-7295 Sun & Mon 11-4pm and Tues-Sat 11-5:30pm.